Super8sucks.

Urbana Super 8 manager:

I recently stayed at you're hotel, and i was not pleased. here is my feedback:

we were in urbana, and needed to get a hotel. so we looked up "super 8" in the phone book, and called it, and booked a room. but later, we discovered that we had reserved a room in the wrong town, champaign.

so we politely asked if we could switch hotels, from the champaign Super 8, to the urbana Super 8. we had assumed it would not be a big deal, since they are affiliated.

not only were we rejected, the front desk attendant was excessively rude to us throughout our stay.
1. she very rudely told us that we could not switch hotels. "no. you can't. the end." "enjoy your stay here. *sarcasm*"
2. when we picked up a buisness card, she said "would you like like 1-800 number to complain, too?"
3. when we asked for an extra towel, she sighed, rolled her eyes, and then stomped off to get one, and slammed the door, then shoved it into my hands
4. when we were leaving, she was standing outside the hotel, talking loudly on a cell phone, smoking a cigarette, and not attending the desk. we had to wait for her to finish her "highly important phone call" (she was talking to her mom about some random car show.) before we could check out.

we were not at all pleased with our stay, and we don't intend on staying again, or recommending Super 8 to anyone else.

sincerely,
an annoyed customer